Privacy Policy

Privacy Policy — Netley Property Pty Ltd

Last updated: 5th December 2025

Jacqueline McKillop
Principal & Licensee-in-Charge
Netley Property Pty Ltd
PO BOX 886, Goulburn NSW 2580
0447 809 699
jacqui@netleyproperty.com.au

1. Introduction

Netley Property Pty Ltd (“Netley Property”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and lawfully, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information through our real estate services, including property management, leasing, sales, marketing, appraisals, inspections, maintenance coordination and general communication.

By engaging with Netley Property or providing your personal information, you agree to this Privacy Policy.

2. What Is Personal Information?

“Personal information” has the meaning given in the Privacy Act 1988 (Cth).
In general, it includes any information about an individual who is identified or reasonably identifiable.

This may include your:

  • Name
  • Address (mailing, residential or business)
  • Email address
  • Phone number
  • Date of birth
  • Employment information
  • Identification documents
  • Rental history
  • Property ownership details
  • Financial or credit-related information (where necessary for tenancy or transactions)

If the information identifies you or makes you reasonably identifiable, it is considered personal information.

3. What Personal Information We Collect and Hold

Netley Property may collect:

Directly from you

  • Name, address, telephone number, email address
  • Proof of identity (e.g., driver licence, passport)
  • Employment and income details for tenancy applications
  • Date of birth or age (where relevant)
  • Property ownership information for sales or management
  • Bank details (for rental payments or disbursements)
  • Preferences regarding communication and marketing
  • Maintenance requests and inspection feedback
  • Any information you provide through forms, surveys, emails, SMS, phone calls or in-person conversations

Via our website or digital platforms

  • Enquiry forms submitted online
  • Cookies and browsing activity
  • IP addresses and device information
  • Website usage analytics

From third parties

  • Tenancy databases (e.g., TICA)
  • Law enforcement agencies, courts or regulatory bodies (if required)
  • Government departments such as NSW Fair Trading or local councils
  • Employers for reference verification
  • Trades and contractors during maintenance
  • Other real estate agents, valuers, conveyancers or solicitors
  • Publicly available sources
  • Any organisation you authorise to provide information

Non-identifiable information

We may collect aggregated or anonymous data such as:

  • Anonymous survey responses
  • General website usage statistics

This information is not linked to your identity.

4. How We Collect Personal Information

We generally collect your personal information directly from you when:

  • You access or use our website
  • You complete a tenancy application, management agreement, or sales authority
  • You contact us by phone, email, SMS or postal mail
  • You interact with us at inspections, meetings or open homes
  • You enter promotions or request information from us
  • You complete surveys or provide feedback
  • You lodge maintenance requests or complaints

We may also collect information indirectly from:

  • Law enforcement agencies and government entities
  • Tenancy databases
  • Referees, employers or professional advisors
  • Tradespeople engaged to attend a property
  • Other agents, valuers and conveyancers involved in a transaction
  • Public records

5. Cookies and Website Tracking

When you visit our website, we may send a cookie to your device to:

  • Recognise your browser
  • Track website usage
  • Improve user experience
  • Analyse traffic patterns

Cookies do not contain personal information.

You may disable cookies in your browser settings, however some website functions may not operate optimally.

We may also log IP addresses to:

  • Monitor trends
  • Administer our website
  • Improve security

6. If We Cannot Collect Your Personal Information

If you do not provide required personal information:

  • We may be unable to process tenancy applications
  • We may be unable to communicate property updates or marketing
  • We may not be able to manage your property or respond to your enquiry
  • Website content may not be tailored to your needs
  • We may be unable to provide certain services at all

7. Why We Collect, Hold, Use and Disclose Your Information

Netley Property collects personal information to operate effectively as a real estate agency and to deliver high-quality service.

We may use your information to:

  • Provide property management, leasing or sales services
  • Process tenancy applications and verify references
  • Communicate with tenants, landlords, vendors and purchasers
  • Prepare legal documents and contracts
  • Coordinate repairs, maintenance and tradespeople
  • Provide updates, newsletters or marketing communications
  • Evaluate and improve our website and client experience
  • Conduct internal administration, auditing and compliance
  • Respond to complaints, feedback or disputes
  • Comply with legal, regulatory and reporting obligations

We may also de-identify and aggregate data for reporting or service improvement.

8. Disclosure of Your Personal Information

We may disclose your personal information to:

Internal and external service providers

  • Employees of Netley Property
  • Tradespeople and maintenance contractors
  • Photographers, marketing agencies, floorplanners
  • IT providers, CRM platforms, cloud storage providers
  • Payment processors
  • Debt collectors (only when necessary)

Professional advisors

  • Solicitors, conveyancers
  • Valuers, financial institutions
  • Accountants and consultants

Government and regulatory bodies

  • NSW Fair Trading
  • NCAT
  • Local councils
  • Police (where legally required)

Other third parties

  • Utility providers (if required for connection or disconnection)
  • Tenancy database operators
  • Any organisation where you have authorised disclosure

 

9. Overseas Disclosure

Your personal information may be stored or processed by cloud-based service providers located overseas.

By using our services, you consent to such transfers.
Netley Property takes reasonable steps to ensure overseas recipients comply with privacy obligations.

10. Direct Marketing

Netley Property may send you marketing communications regarding:

  • New listings
  • Rental opportunities
  • Market updates
  • Promotions or community announcements

You may opt out at any time via:

 

11. Access and Correction

You may request access to personal information we hold about you at any time.

We will provide access unless legally prohibited or if doing so would infringe the privacy of others.

If information is incorrect or outdated, you may request correction.
We will take reasonable steps to update or rectify records promptly.

12. Complaints About Privacy Breaches

If you believe your privacy has been breached, please contact us using the details above.

We will:

  1. Acknowledge your complaint
  2. Investigate the issue
  3. Respond within a reasonable timeframe
  4. Take appropriate action if a breach is confirmed

If you are unsatisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

13. Security

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss or misuse
  • Interference or alteration
  • Disclosure

However, the internet is inherently insecure, and we cannot guarantee security of data transmitted online.

Any information sent to us electronically is at your own risk.

14. Third-Party Links

Our website may contain links to third-party sites.
Netley Property is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business or legal changes.
Updated versions will be published with a revised “Last updated” date.

16. Contact Us

For privacy enquiries, corrections or complaints, contact:

Jacqueline McKillop
Privacy Officer
Netley Property Pty Ltd
PO BOX 886, Goulburn NSW 2580
0447 809 699
jacqui@netleyproperty.com.au