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Legal Information

LEGAL INFORMATION

Disclaimer:
All information has been sourced from reliable third-party outlets. However, interested parties are encouraged to conduct their own inquiries and exercise independent judgment before relying on this information. For matters of significance, we recommend seeking professional advice tailored to your individual circumstances.

Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any details you provide to us—whether through our website, email, or in person—will only be used for the purposes for which they were collected, such as responding to your enquiries, marketing our services, or fulfilling our legal obligations. We do not sell or share your information with third parties, except where required by law or necessary to deliver our services. For more details on how we collect, store, and use your information, please contact us at [insert email].

1.Introduction

Netley Property Pty Ltd ("we", "our", "us") is committed to protecting the privacy of individuals and handling personal information in a transparent, lawful and responsible manner.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches (NDB) Scheme.

This policy applies to all personal information we collect and manage in the course of operating our real estate business, including property management, leasing, sales, marketing, inspections, maintenance coordination, website use and general business operations.

Where you provide personal information to us, we may use that information to communicate with you regarding property listings, services, promotions, market updates and other matters related to our real estate services where permitted by law. We may disclose your personal information to our authorised representatives and trusted service providers who assist us in delivering those services.

Some of our service providers may store or process personal information on servers located outside Australia, including in Africa, Asia-Pacific, Europe and the Americas. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

In some circumstances, personal information is required by law or is necessary for us to provide our services. If the required information is not provided, we may be unable to supply certain services or information.

We do not collect sensitive information unless you voluntarily provide it or we are otherwise authorised or required by law to do so.

You have the right to access and request correction of the personal information we hold about you. Further information regarding your privacy rights is set out below.

6. Why We Collect, Hold and Use Personal Information

We collect, hold and use personal information to:

  • provide property management, leasing and sales services;

  • assess tenancy applications and verify references;

  • communicate with clients, tenants, landlords, buyers, sellers and contractors;

  • prepare contracts, agreements and legal documentation;

  • arrange maintenance and engage contractors;

  • comply with legal, regulatory and reporting obligations;

  • conduct internal administration and compliance;

  • improve our services and website functionality; and

  • comply with our obligations under applicable legislation.

In some circumstances, we collect personal information because we are required or authorised to do so under legislation including (but not limited to):

  • the Privacy Act 1988 (Cth);

  • the Australian Privacy Principles;

  • the Residential Tenancies Act 2010 (NSW);

  • the Property and Stock Agents Act 2002 (NSW);

  • the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth); and

  • any other applicable Commonwealth or State legislation.

We only use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.

 

New Section – Identity Verification (AML / KYC)

Where required by law, we may collect, verify and retain identity information to comply with anti-money laundering, counter-terrorism financing and customer due diligence obligations.

This may include collecting and verifying identity documents, conducting Know Your Customer (KYC) checks and using trusted third-party identity verification providers.

Failure to provide requested identification may prevent us from providing certain services where verification is required by law.

 

7. Disclosure of Personal Information

We may disclose personal information to:

  • landlords, tenants, buyers, sellers and their authorised representatives;

  • property owners and developers;

  • tradespeople and contractors;

  • solicitors, accountants, valuers and other professional advisers;

  • financial institutions and payment processors;

  • tenancy database operators;

  • insurers and insurance providers;

  • debt collection agencies and credit reporting bodies where reasonably necessary to recover outstanding fees or debts;

  • government agencies, regulators, tribunals and law enforcement authorities where required or authorised by law;

  • marketing and communication providers where you have not opted out; and

  • trusted technology providers who assist us in delivering our services.

These technology providers may include providers of:

  • customer relationship management systems;

  • trust accounting platforms;

  • inspection software;

  • electronic signature platforms;

  • cloud storage systems;

  • communication platforms;

  • property marketing systems;

  • identity verification services; and

  • cybersecurity services.

We may also disclose personal information to prospective purchasers, financiers, accountants, legal advisers or other professional advisers in connection with a proposed sale, purchase, merger, restructure or transfer of all or part of our business, including our rent roll or client database.

Any such disclosure will only occur where permitted under the Privacy Act 1988 (Cth), and recipients will be required to maintain the confidentiality of the information and use it only for the permitted purpose.

 

8. Overseas Disclosure

To provide our services, we may disclose personal information to trusted service providers located outside Australia.

These providers may process or store information on servers located in countries including Africa, Asia-Pacific, Europe and the Americas.

Before disclosing personal information overseas, we take reasonable steps to ensure recipients handle that information in accordance with privacy standards substantially similar to the Australian Privacy Principles or are otherwise permitted under Australian privacy legislation.

By providing your personal information, you acknowledge and consent to these overseas disclosures where reasonably necessary to provide our services.

 

New Section – De-identified Information

We may use information that has been de-identified or aggregated for legitimate business purposes including:

  • statistical analysis;

  • business planning;

  • service improvement;

  • market research;

  • reporting; and

  • performance monitoring.

De-identified information does not identify you personally and cannot reasonably be used to identify you.

 

11. Data Security and Retention

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures include:

  • restricted system access;

  • password protection and multi-factor authentication where available;

  • secure electronic storage;

  • encrypted communications where appropriate;

  • regular software updates;

  • confidentiality obligations for staff and contractors; and

  • cybersecurity measures designed to protect business systems.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, satisfy legal obligations or resolve disputes.

When information is no longer required, it is securely destroyed or permanently de-identified.

 

14. Privacy Complaints

If you believe we have breached your privacy rights, you may contact our Privacy Officer using the details below.

We will:

  • acknowledge receipt of your complaint, generally within five (5) business days;

  • investigate the matter thoroughly;

  • seek to resolve the complaint promptly and fairly; and

  • aim to provide a substantive response within thirty (30) days where reasonably practicable.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

Compliance Officer I Jacqueline Renee McKillop I 0447 809 699 I jacqui@netleyproperty.com.au

Terms and Conditions
By accessing and using this website, you agree to comply with and be bound by these terms and conditions. The content on this site is for general information purposes only and may be subject to change without notice. While we make every effort to ensure accuracy, we cannot guarantee the completeness or reliability of the information provided. All property listings are subject to availability, change, or withdrawal without notice.

Cookie Policy (if applicable)
This website may use cookies to improve your browsing experience, track site performance, and deliver relevant content. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but this may affect website functionality.

Disclaimers
All property details, descriptions, and images provided are given in good faith but are subject to verification. No warranty or representation is made regarding the accuracy or completeness of any information. Interested parties should conduct their own due diligence before making any property-related decisions.

Company Information
Business Name: Netley Property
Company Registration Number: ABN 48 680 921 206 | ACN 680 921 206
Business Address: PO Box 889 Goulburn
Licensing Information: 10143803